# Privacy Policy

Effective Date: 6 December 2024
Mzansi Innovation Hub - MIH ("we," "our," "us") values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our app, Mzansi Innovation Hub - MIH, available globally.

#### 1. Information We Collect

We collect the following personal information to provide and improve our services:

- Personal Details: Name, ID, address, phone number etc.
- Medical Information: Medical aid details (if applicable).
- Loyalty Card Information: Loyalty card numbers for the Mzansi Wallet feature.

#### 2. How We Use Your Information

Your personal information is used for the following purposes:

- To create and manage your account.
- To facilitate interactions between clients and businesses.
- To enable the storage of loyalty card information within the Mzansi Wallet.
- To provide technical support and improve our app's functionality.

#### 3. Data Sharing

We only share your data under the following conditions:

- With Your Consent: Businesses can access your information only with your explicit permission.
- Legal Obligations: We may disclose information to comply with applicable laws or regulations.

#### 4. Data Security

We implement advanced security measures to protect your personal data:

- Data encryption during transmission.
- Secure authentication protocols to prevent unauthorized access.
- Regular audits to identify and address vulnerabilities.

#### 5. Your Rights

You have the following rights regarding your personal data:

- Access and Correction: View and update your information via your account settings.
- Data Deletion: Request the deletion of your account and associated data.
- Withdrawal of Consent: Revoke permissions for businesses to access your data is restricted once granted.
- To exercise these rights, contact us at mzansi.innovation.hub@gmail.com.

#### 6. Data Retention

We retain your personal data for as long as necessary to provide our services. Upon account deletion, your data will be permanently removed unless required by law to retain certain records.

#### 7. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant updates via in app notifications and/ or email.

#### 8. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

- Email: mzansi.innovation.hub@gmail.com.
- Phone: +27 655 530 195